Dr. Queues Terms and Conditions for Users

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").

General

Dr. Queues (hereinafter together referred to as “Website/Application") is operated by STMJ PRODUCTS AND SOLUTIONS Private Limited (hereinafter referred to as “Company” or “We” or “we” or “Our” or “our” or “Us” or “us”), a company duly incorporated under the provisions of the Companies Act, 2013, having its registered address at 17, Sivalingam Street, Ayanavaram Chennai 600023, India.

Use of the Website is offered to You, subject to acceptance of all the terms, conditions, and notices contained in these Terms including applicable policies which are incorporated herein by reference, along with any amendments / modifications made by Company at its sole discretion and posted on the Website, including by way of imposing an additional charge for access to or use of a service(s).

For the purpose of these Terms of Use, wherever the context so requires "You" or "User" or “Your” shall mean any natural or legal person who has agreed to become a user on the Website as per the terms laid down below.

Company shall not be required to notify You, of any changes made to the Terms and Conditions. The revised Terms shall be made available on the Website. Your use of the Website and the Services is subject to the most current version of the Terms made available on the Website, at the time of such use. You are requested to regularly visit the Website to view the most current Terms. It shall be Your responsibility to check the Terms periodically for changes. Company may require You to provide Your consent to the updated Terms in a specified manner prior to any further use of the Website and the Services, provided on the Website. If no such separate consent is sought, Your continued use of the Website, following changes to the Terms, will constitute Your express acceptance of those changes.

Terms of Use

• By accessing the website or using it or subscribing to or using any of our services, You agree that You have read, understood, and are bound by the Terms. These Terms constitute a legal and binding contract between You on one part and the Company on the other Part as per the provisions of the Information Technology (Intermediaries guidelines) Rules, 2011 formulated under the Information Technology Act of 2000.
• By accessing the Website, You agree to give Your consent to avail the Services as per the terms provided hereunder or any other terms which may be applicable to You from time to time.
• This electronic record is generated by a computer system and does not require any physical or digital signatures.
• If you do not want to be bound by the Terms, do not access, browse, or in any way transact on the website or avail any services.
• You also give Your consent to the Practitioner and the Company to refer You to healthcare service providers post Your consultation.

Eligibility to Use

Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Thus, if you are a minor i.e. under the age of 18 years, you may use only with the involvement of a parent or guardian. The Company assumes no responsibility or liability for any misrepresentation of Your age.

User Account, Password and Security

1. For the purposes of availing the Services through the Website, We may collect certain information from You including without limitations:
   • Name;
   • User ID;
   • Email address;
   • Address (including country and ZIP/ postal code);
   • Gender;
   • Age;
   • Phone number;
   • Password chosen by You;
   • Billing Information including credit card, billing address, and other payment information;
   • Other details.
2. You shall ensure that the Information provided by You is true, complete, accurate, and up-to-date.
3. Use of another User's Information for availing the services offered by Company is expressly prohibited.
4. If You provide any information that is untrue, inaccurate, not current, or incomplete (or becomes untrue, inaccurate, not current, or incomplete), or Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, Company has the right to suspend or terminate your account.
5. We reserve the right to terminate Your registration and / or refuse to provide You with access to the Website if it is brought to Company’s notice or if it is discovered that You are under the age of 18 years.
6. We reserve the right to refuse access to use the services offered at the Website to new Users or to terminate access granted to existing Users at any time without according any reasons for doing so, and You shall have no right to object to the same.
7. You will be responsible for maintaining the confidentiality of the Account Information and are fully responsible for all activities that occur under Your Account.
8. If you are desirous of deleting or erasing Your Information including personally identifiable information from the Platform database, the Company reserves the right to process such erasure or deletion without notifying any third-party, upon receiving Your request for exercising Your right to erasure with respect to that Information from the Platform database, and only after recording Your explicit consent. Once Your request is processed, such deletion shall be final, and the Company disclaims all responsibility for providing You any such deleted Information in the future.
9. You agree to (a) immediately notify Company in writing about any compromise of Your Account or Account Information or any other breach of security, non-compliance of Guidelines, for which email notification should suffice and (b) ensure that You exit / log out from Your Account at the end of each session.
10. Company cannot and will not be liable for any loss or damage arising from Your failure to comply with this Section. You may be held liable for losses incurred by Company or any other User of or visitor to the Website due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account Information secure and confidential or otherwise.
11. The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by us for the technical administration of the Website, research and development, and for user administration. In the course of serving advertisements or optimizing services to you, we may allow authorized third parties to place or recognize a unique cookie on Your browser. We do not store personally identifiable information in the cookies.

Limited User

1. The website does not screen or censor the users who register on and access the website. You assume all the risk associated with dealing with other users with whom you come in contact through the website. You agree to use the website only for lawful purposes without infringing the rights or restricting the use of the website by any third party.
2. You agree and undertake not to reverse engineer, modify, copy, distribute, transmit, display, download, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website.
3. You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper.

By way of illustrations, and not as a limitation, you agree and undertake that when using a Service, you will not:

1. Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others;
2. Publish, post, upload, distribute, or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful topic, name, material, or information;
3. Upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents;
4. Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer;
5. Conduct or forward surveys, contests, pyramid schemes, or chain letters;
6. Download any file posted by another user of a Service that you know or reasonably should know cannot be legally distributed in such a manner;
7. Falsify or delete any author attributions, legal or other proper notices, or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
8. Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
9. Violate any applicable laws or regulations for the time being in force in or outside India; and
10. Violate, abuse, unethically manipulate, or exploit any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere.

By accessing the website or using it or subscribing to or using any of our services, you agree that you have read, understood and are bound by the following, including without limitations:

1. Fees

   STMJ PRODUCTS AND SOLUTIONS Private Limited has no role to play in determining the consultation fees of the Practitioner. The consultation fees are determined at the discretion of the Practitioner and STMJ PRODUCTS AND SOLUTIONS Private Limited may charge a subscription fee and taxes whenever required as per the policies of the Company. User also understands that the fee charged by the Practitioner is for a single person only. In case the user attempts to obtain the consultation for more than one person, the Practitioner shall not address the consultation requirement for such additional person.

2. Not For Emergency Use

   You acknowledge that the Appointment Services are for general use only and not suitable for emergent or urgent situations. IF YOU ARE FACING A MEDICAL EMERGENCY (either on your or on another person’s behalf), please CONTACT AN AMBULANCE SERVICE OR HOSPITAL DIRECTLY. You are advised to have a physical consultation/ in-person consultation.

3. Date Storage

   You agree and acknowledge that the Company may keep record of any interactions and associated issues with the Practitioner including but not limited to the User’s health issues and/or the User’s experiences. The Company may keep the aforementioned data for the purpose of development of its services.

4. Consent Requirement

   You acknowledge that the if the patient himself/ herself initiates the Appointment Services, then the consent for seeking such services is implied. If a care giver, health worker or practitioner initiates the Appointment Services on behalf of the patient, then explicit consent (in the form of written consent, verbal consent etc) is to be given by User prior to initiation of such services.

5. Grievance Redressal

   Our Grievance redressal policy can be accessed here.

   a. If you have any questions concerning this Website, Platform, this Agreement, the Services, or anything related to any of the foregoing, customer support can be reached at the following email address: info@stmjsolutions.com Or call at 9790963334

   b. In accordance with the Information Technology Act, 2000, and the rules made there under, if you have any grievance with respect to the Website or the service, including any discrepancies and grievances with respect to processing of information, you can contact our Grievance Officer at: 9790963334

   Name: Palmer

   Phone: +91 9790963334

   Email: info@stmjsolutions.com

In the event you suffer as a result of access or usage of our Website by any person in violation of Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011, please address your grievance to the above person.

Intellectual Property Rights

• The Website and the processes, and their selection and arrangement, including but not limited to all text, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (collectively, the "Owner Content") on the Website is owned and controlled by Company and the design, structure, selection, coordination, expression, look and feel and arrangement of such Owner Content is protected by copyright, patent and trademark laws, and various other intellectual property rights.
• The trademarks, logos and service marks displayed on the Website are the property of Company or their third parties or respective third parties. You are not permitted to use the Marks without the prior consent of Company, the relevant third parties that may own the Marks.
• Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Company or its third-parties owns all intellectual property rights to and into the trademark of the Company and the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.
• Except as expressly provided herein, You acknowledge and agree that You shall not copy, republish, post, display, translate, transmit, reproduce or distribute any Content through any medium without obtaining the express written permission from company or third party owner of such Content.