DRQUEUES – COMMERCIAL POLICY FOR DOCTORS

This Commercial Policy for Doctors (“Policy”) governs the commercial, financial, subscription, billing, and operational terms applicable to licensed medical practitioners, clinics, hospitals, diagnostic centres, and other healthcare establishments, including their duly authorized representatives or personnel (collectively referred to as “Doctors”, “you”, or “your”), who access, register on, or use the DrQueues platform. The DrQueues platform is made available through its website, mobile applications, web-based dashboards, QR-code systems, and other digital or electronic interfaces or technologies, whether existing now or developed in the future (collectively, the “Platform”).

This Policy forms an integral and binding part of the DrQueues Terms of Use and Privacy Policy. By registering for an account, creating login credentials, or accessing or using the Platform in any manner, the Doctor expressly acknowledges having read, understood, and agreed to be legally bound by the terms of this Policy.

1. Applicability and Scope

This Policy applies to licensed medical practitioners and healthcare establishments operating in accordance with applicable laws and regulations in India. The Platform is intended to facilitate digital patient queue management, appointment scheduling, workflow optimization, and related administrative or operational services. DrQueues is a technology service provider and does not provide medical advice, diagnosis, treatment, prescriptions, or clinical decision-making of any nature. Nothing contained in this Policy or the Doctor’s use of the Platform shall be construed as creating, implying, or extending any doctor–patient relationship involving DrQueues, nor shall DrQueues be deemed to exercise any control over medical judgment or professional services rendered by Doctors.

2. Account Registration and Verification

In order to access and use the Platform, Doctors are required to register and provide accurate, complete, and up-to-date professional, institutional, and contact information, including licensing and regulatory details where applicable. DrQueues reserves the right to verify such information and may, at its sole discretion, refuse, suspend, restrict, or terminate access to the Platform in the event the information provided is inaccurate, incomplete, misleading, unverifiable, or non-compliant with applicable laws or healthcare regulations. Doctors remain solely responsible for maintaining the accuracy and validity of their account information at all times, and DrQueues may approve, deny, or revoke accounts in accordance with its internal policies and legal obligations.

3. Free Trial Period

DrQueues, at its discretion, offers Doctors a one-time free trial period of twelve (12) months commencing from the date of successful activation of the Doctor’s account on the Platform. During this free trial period, certain Platform features may be made available without charge, subject to such scope, feature limitations, usage thresholds, or conditions as may be determined by DrQueues from time to time. DrQueues reserves the right to modify, restrict, suspend, or discontinue the free trial or any features offered thereunder at its discretion. Upon expiry of the free trial period, continued access to certain features or services may require the Doctor to subscribe to a paid plan, the details of which, including applicable fees and terms, shall be communicated through the Platform.

4. Subscription Plans, Payments, and Billing

Upon expiry of the twelve (12) month free trial period, Doctors may elect, at their discretion, to continue availing services offered through the Platform by subscribing to one or more paid plans. DrQueues may offer multiple subscription plans with varying features, pricing structures, usage limits, service levels, and subscription durations. The Doctor agrees to pay all applicable fees associated with the selected subscription plan in accordance with the pricing and billing terms communicated at the time of subscription. Unless expressly stated otherwise, all fees are exclusive of applicable taxes, including Goods and Services Tax and any other statutory levies imposed under applicable Indian laws, which shall be charged additionally and collected in accordance with law. DrQueues may issue invoices, receipts, or billing statements electronically. Failure to make timely or successful payment of applicable fees may result in suspension, restriction, or termination of access to paid services, without prejudice to DrQueues’ other rights and remedies.

5. Usage Limits, Fair Usage, and Infrastructure Requirements

The Platform may be subject to usage limits, fair usage policies, or technical constraints, including limitations on the number of queues, patient check-ins, appointments, users, data storage, system interactions, or other operational parameters. Doctors are responsible for maintaining compatible devices, software, internet connectivity, and related infrastructure necessary to access and use the Platform. DrQueues does not warrant or guarantee compatibility with all devices, operating systems, networks or environments.

6. Third-Party Services and Dependencies

The Doctor acknowledges that the Platform may integrate with or depend upon third-party service providers, including but not limited to cloud infrastructure providers, payment gateways, communication and messaging services, analytics tools, or QR-code technologies. DrQueues shall not be liable for any delay, interruption, error, or data loss caused by the acts, omissions, or technical failures of such third-party service providers beyond its reasonable control.

7. Data Retention, Security, and Compliance

All data generated, uploaded, or processed through the Platform may be stored, retained, processed, or deleted in accordance with DrQueues’ data retention policies and applicable laws, including the Information Technology Act, 2000, and the rules framed thereunder. Doctors are solely responsible for maintaining the confidentiality and security of their account credentials and for handling patient data in compliance with applicable data protection, privacy, and healthcare regulations. DrQueues shall not be responsible for unauthorized access resulting from the Doctor’s failure to safeguard credentials or systems.

8. Modifications, Service Availability, and Maintenance

DrQueues reserves the right to modify, enhance, suspend, or discontinue the Platform or any part thereof, whether temporarily or permanently, for operational, technical, security, legal, or business reasons. While reasonable efforts are made to ensure service availability, uninterrupted or error-free access is not guaranteed. The Platform may undergo changes in features, workflows, integrations, or user interfaces without prior notice, and such changes shall not entitle the Doctor to compensation or refunds, except where required by applicable law.

9. Intellectual Property

All intellectual property rights in and to the Platform, including but not limited to software, source code, user interfaces, dashboards, designs, documentation, trademarks, logos, and proprietary technologies, are owned by or licensed to DrQueues. Subject to compliance with this Policy, Doctors are granted a limited, non-exclusive, non-transferable, and revocable right to access and use the Platform solely for lawful and permitted professional purposes.

10. Limitation of Liability and Indemnity

To the maximum extent permitted by law, DrQueues shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of revenue, loss of patients, disruption of operations, or reputational harm, arising out of or in connection with the use of the Platform. The Doctor agrees to indemnify, defend, and hold harmless DrQueues, its directors, officers, employees, and affiliates from and against any claims, liabilities, damages, penalties, or expenses arising from misuse of the Platform, breach of this Policy, violation of applicable laws or regulations, or inaccurate or misleading information provided by the Doctor.

11. Suspension and Termination

DrQueues may suspend or terminate a Doctor’s account or access to the Platform at any time in the event of non-compliance with this Policy, misuse of the Platform, fraudulent or unlawful activity, or pursuant to legal or regulatory requirements. Termination or suspension shall not affect any accrued payment obligations or rights that have arisen prior to such termination.

12. Severability

If any provision of this Policy is found invalid, illegal, or unenforceable by a competent court or authority, such provision shall be severed, and the remaining provisions shall continue in full force and effect.

13. Governing Law and Jurisdiction

This Policy is governed by the laws of India. Courts located in Chennai, Tamil Nadu, shall have exclusive jurisdiction.

14. Electronic Acceptance and Conditional Access

Access to the Platform is conditional on electronic acceptance of this Policy, including via click-through checkboxes, “I Agree” buttons, or digital confirmations. Acceptance constitutes a valid, legally binding contract under the Information Technology Act, 2000, and applicable Indian laws.

The Doctor acknowledges that this Policy has been made available for review and that a reasonable opportunity has been provided to read and understand its terms. In the absence of acceptance of the terms, the Doctor shall not be permitted to access or use the Platform or its services. Continued use of the Platform following publication of any revised version of this Policy shall constitute acceptance of the revised Policy.

DRQUEUES – COMMERCIAL POLICY FOR PATIENTS

This Commercial Policy for Patients (“Policy”) sets forth the terms and conditions governing the commercial usage, access, payments, and related obligations of individuals (“Patients”, “you”, or “your”) who access, register on, or use the DrQueues platform for appointment check-ins, queue management, notifications, or related digital services. The DrQueues platform is made available through its website, mobile applications, web-based dashboards, QR-code systems, and other digital or electronic interfaces or technologies, whether existing now or developed in the future (collectively, the “Platform”).

This Policy forms an integral and binding part of the DrQueues Terms of Use and Privacy Policy. By registering for an account, creating login credentials, or accessing or using the Platform in any manner, the Patient expressly acknowledges having read, understood, and agreed to be legally bound by the terms of this Policy.

1. Applicability and Nature of Services

This Policy applies exclusively to Patients who use the Platform for the purpose of digital appointment check-in, queue visibility, waiting time estimation, notifications, reminders, and other non-clinical administrative or operational services offered through the Platform. DrQueues is a technology-enabled queue management and workflow facilitation system and does not provide medical consultation, diagnosis, treatment, prescription, or medical advice of any nature. All medical services are rendered solely by independent healthcare professionals or healthcare facilities, who retain exclusive authority, discretion, and legal responsibility over clinical decisions, patient care, diagnosis, treatment, consultation order, and medical outcomes. Nothing contained in this Policy or the Platform shall be construed as creating a doctor–patient relationship between DrQueues and the Patient.

In order to access certain features of the Platform, the Patient may be required to create a user account or provide personal and identifying information. The Patient represents and warrants that all information furnished to DrQueues is true, accurate, complete, and current. The Patient further represents that they are legally competent to enter into a binding contract under the laws of India. The Patient shall be solely responsible for maintaining the confidentiality of login credentials and for all activities undertaken through their account, whether authorized or unauthorized.

2. Free Trial Period

DrQueues, at its discretion, offers a one-time free trial period of three (3) months commencing from the date of successful creation of the Patient’s account on the Platform. During this free trial period, the Patient may complete an unlimited number of check-ins without charge, subject to compliance with this Policy and any applicable usage or technical limitations as determined by DrQueues from time to time. DrQueues reserves the right to modify, restrict, suspend, or discontinue any free trial benefits, in whole or in part, at any time, with or without prior notice, subject to applicable law. Upon expiry of the free trial period, continued access to certain features or services may require payment of applicable fees as displayed or communicated through the Platform.

3. Charges, Payments, and Taxes

Upon expiry of the three (3) month free trial period, charges shall be levied on a per-check-in basis for each subsequent Patient check-in completed through the Platform, at the rates displayed or otherwise communicated on the Platform at the time of such check-in. By continuing to use the Platform beyond the free trial period, the Patient agrees to pay all applicable fees, charges, or amounts associated with the selected services, as communicated or displayed on the Platform at the time of availing such services. All payments shall be made exclusively through authorized electronic payment mechanisms approved by DrQueues. Unless expressly stated otherwise, all fees are exclusive of applicable taxes, including Goods and Services Tax and any other statutory levies imposed under applicable laws of India, which shall be charged additionally and collected in accordance with law. Failure to make timely or successful payment may result in suspension, restriction, or termination of access to paid services or features.

4. Queue Position, Appointments, and Facility Policies

The Patient acknowledges that queue positions, appointment indicators, estimated waiting times, and similar information displayed on the Platform are indicative and approximate in nature and are provided solely for convenience. Actual consultation order, waiting time, and appointment schedules may vary due to medical urgency, provider discretion, operational constraints, or other factors beyond the control of DrQueues. Healthcare providers and facilities retain sole and absolute discretion to manage patient flow, consultation order, appointment rescheduling, postponement, cancellation, and facility-specific rules, fees, or policies. DrQueues shall not be responsible or liable for any inconvenience, delay, or loss arising from such decisions.

5. Data Accuracy, Retention, and Privacy

The Patient is responsible for ensuring the accuracy and completeness of all data provided on the Platform. DrQueues shall collect, store, process, retain, and delete Patient data in accordance with its internal policies, the Information Technology Act, 2000, and all applicable rules, regulations, and data protection laws in force in India. Patient data may be used for platform functionality, service delivery, communications, compliance with legal obligations, and system improvements.

6. Third-Party Services

The Platform may depend upon third-party service providers for certain functionalities, including but not limited to payment processing, hosting, cloud infrastructure, communication services, or notification delivery. DrQueues shall not be liable for any delay, interruption, error, or failure in the Platform caused by acts, omissions, or technical issues attributable to such third-party providers beyond its reasonable control.

7. Service Availability and Maintenance

DrQueues reserves the right to modify, upgrade, suspend, or discontinue the Platform or any part thereof, temporarily or permanently, for maintenance, operational, technical, or business reasons. While reasonable efforts are made to maintain availability, the Platform is provided on an “as-is” and “as-available” basis, and uninterrupted or error-free access is not guaranteed. Temporary or permanent suspension of services shall not entitle the Patient to any compensation, damages, or refunds, except as may be required under applicable law.

8. Limitation of Liability and Indemnity

To the maximum extent permitted by law, DrQueues shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to missed appointments, loss of opportunity, delays, loss of data, or dissatisfaction with healthcare services. DrQueues expressly disclaims all liability arising from medical decisions, treatment outcomes, or actions taken by healthcare providers. The Patient agrees to indemnify, defend, and hold harmless DrQueues, its directors, officers, employees, partners, and affiliates from and against any claims, losses, liabilities, damages, penalties, costs, or expenses arising out of or related to the Patient’s misuse of the Platform, violation of this Policy, provision of false or misleading information, or breach of any applicable law or regulation.

9. Severability

If any provision is held invalid, illegal, or unenforceable, such provision is severed, and remaining provisions remain in full force.

10. Governing Law and Jurisdiction

This Policy shall be governed by the laws of India. Courts at Chennai, Tamil Nadu, shall have exclusive jurisdiction.

11. Electronic Acceptance and Conditional Access

Patients must electronically accept this Policy, including via checkboxes, “I Agree” buttons, or other digital mechanisms, before account creation or use of the Platform. Acceptance constitutes a legally binding contract under the Information Technology Act, 2000, and other applicable laws. The Patient acknowledges that this Policy has been made available for review and that a reasonable opportunity has been provided to read and understand its terms. In the absence of acceptance of the terms, the Patient shall not be permitted to access or use the Platform or its services. Continued use of the Platform following publication of any revised version of this Policy shall constitute acceptance of the revised Policy.